Guides
Follow step-by-step guides to send packages and grow with delivery.
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Verify your email and mobile number
Enter the separate six-digit codes sent to your email and mobile before completing merchant registration.
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Register your Moveka login
Enter your personal details, choose a password, and accept the merchant agreement to start registration.
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Invite someone to your merchant team
Choose the right business access, send an invitation and check whether it was accepted.
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Accept a merchant team invitation
Check the access offered, use the right Moveka login and join the merchant team.
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How can I share package tracking?
Share the public tracking page from Moveka or send the package reference so someone can look it up.
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A higher package tier was reported. What should I do?
Check the reported tier and additional charge. Approve only if they are correct, then complete the digital payment.
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Review your business’s storage usage
Understand the Station and date interval recorded for each storage-usage entry.
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Review shelves assigned to your business
See the shelves assigned to your business at each Station and review any past allocations.
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Review business evidence
Find account-visible evidence, review its details and download a file when permitted.
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Review activity on a business account
Read the account’s activity timeline, with the newest recorded event first.
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Arrange recovery for a package at a hub
Find a returned package, request its recovery price and follow payment and owner handoff separately.
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Check a cancelled delivery’s refund status
Read the cancellation receipt and distinguish a refund amount due from a confirmed transfer.
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Cancel a SameDay delivery before handover
Review the recorded charges and whether the sender's pickup authorization was verified before confirming cancellation.
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Cancel an Express delivery before pickup
Review the exact delivery charge, cancel while the package is still before pickup, and check the refund status afterward.
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What do I do after my SameDay delivery is paid?
Check the accepted origin and pickup time, then follow the handover shown for your package.
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How do I attach or replace a paper label?
Use the label QR or the short code printed beside it, and keep it separate from the handwritten package reference.
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Review a proposed Station tenant contact
Compare a Station’s current contact with a proposed replacement, then approve or reject it and verify a changed email.
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Withdraw money from a merchant wallet
Review the destination and amount, authorize the request and follow the wallet provider's confirmed status.
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Add money to a merchant wallet
Prepare a digital top-up for a wallet you are allowed to use, then check its addressed result.
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Review stock count status
Search existing stock count records by Station, storage area, status or date.
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