Delivery help
Keep your package reference ready and describe what you need help with. Do not include wallet credentials, passwords, verification codes or full payment-card details. If you cannot find your reference, ask the sender to check the booking confirmation.
Payment questions
Use the payment or wallet journey in your account to review the current status. A message, screenshot or receipt alone does not confirm that a payment has completed.
Privacy enquiries
Use the support contacts on this page for access, correction or other privacy requests. Describe the request without sending unnecessary identity documents. We may need to verify your identity before sharing personal information.