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GuideSelling online

Review stock across your business

Check account totals, search for an item, and open its recorded positions at each Station.

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A worker matches a replenishment carton to a stock record.

GuideSelling online

Add and arrange product photos

Upload, reorder or remove public product images from a product page.

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A worker moves a packaged product into its correct shelf bin.

GuideSelling online

Move available stock at a Station you manage

Move a chosen quantity of available stock to another storage location at the same Station.

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A worker checks whether storage shelves have enough capacity.

GuidePayments and wallets

Check a wallet balance and payment history

Open Wallets to review the current balance, available amount and posted wallet movements.

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A person reviews the details of a digital payment.

GuideTracking and receiving

Receive a SameDay package at your doorstep

Use the tracking link to check the destination and next handover, and keep the phone for this delivery nearby.

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A courier stands with a parcel at a shared apartment entrance.

GuideDelivery prices and choices

Choose SameDay and set a pickup time

Compare the SameDay offer and confirm when a courier should collect from your doorstep, when timing choices are available.

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pickup slot question.

GuidePayments and wallets

How do I pay for goods with Pay on Delivery?

Open the shared payment link or scan the QR, follow the payment steps, then return to Moveka.

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A recipient asks about a digital payment summary shown on a phone.

GuidePacking and sending

Set sender defaults for new packages

Save optional sender details that prefill new package forms for one business.

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A sender checks parcel and recipient details beside a sealed parcel.

GuideDelivery questions and problems

Review a delivery exception

Find a delivery problem recorded for your business and read its current status and timeline.

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A receiver points out an unexpected item in an open carton.

GuideBusiness accounts and teams

Edit business details

Update the registered name, display name and default sender information for the selected business.

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An adviser turns a revised arrangement toward a sender.

GuideBusiness accounts and teams

Create your first merchant account

After login registration, accept the merchant agreement to create your merchant account and first business.

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A merchant and adviser review an agreement together at a desk.

GuideBusiness accounts and teams

Add another delivery business

A Merchant Owner can add a separate business under the merchant account.

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A merchant separates counter sales from delivery orders.

GuideBusiness accounts and teams

Review or change merchant team roles

Check who can use each business, adjust a member’s business role or remove access.

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A recipient and adviser review the access requirements for an arrangement.

GuideBusiness accounts and teams

Update your name and contact details

Edit your profile name or replace the email address or phone number connected to your login.

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A person reviews and updates contact details beside a parcel record.

GuideBusiness accounts and teams

Switch to another merchant business

Choose the business whose deliveries and settings you want to view.

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A merchant keeps counter purchases and delivery orders in separate trays.

GuideBusiness accounts and teams

Reset a forgotten password

Request a one-hour password link, choose a new password, and sign in again.

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A person pauses before following a message link.

GuideBusiness accounts and teams

Set up an authenticator app

Add an optional extra sign-in check and save the one-time recovery codes shown after setup.

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A recipient pauses before touching a phone beside a parcel and a question-mark message bubble.

GuideBusiness accounts and teams

Sign in to your merchant account

Use the verified email and password connected to your Moveka login.

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A customer looks at a phone with a disconnected symbol while a parcel waits on the table.

GuideBusiness accounts and teams

Find and manage saved customer contacts

Search receiver contacts saved from reviewed deliveries, then archive or restore suggestions.

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A sender updates contact information.

GuideSelling online

Find and manage catalogue products

Search for existing products, update editable details or SKUs, and archive items that are no longer used.

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A worker arranges products for stock rotation.