Sign in to your merchant account. Open Menu, choose Accounts, find the business you need and tap Open. Choose Exceptions. The page is titled Exception cases and lists delivery problems recorded for this account.
- Search by package details, problem, status, severity or due date. Review the summary, status, severity and due date shown for a case.
- Choose Open case to read what Moveka has recorded so far. Check the case status, summary and visible activity timeline.
- Use the package details in the case to find the related delivery or tracking record and follow its current instructions.
If no cases are listed, there are no exception cases recorded for this account yet. If search finds nothing, try another package detail or clear the search. Account members can review the case here; adding internal notes and resolving cases are Station operations actions and are not available on this account view.
