Payments and wallets
Understand digital payments, confirmation and existing wallet tools.
Filters: Payments and wallets · Articles and guides
Showing 1–20 of 27
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Make Payment Instructions Match the Order
Help buyers verify digital payment instructions by matching the payee and exact amount to their confirmed order and payment provider’s own record.
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A Customer Disputed Payment After Delivery: What to Do Next
Learn how to handle a digital payment dispute after delivery: link the order and payment evidence, use the provider’s complaint channel and keep a clear record.
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Keep Your PIN Out of Payment Complaint Calls
A payment provider’s customer-care agent should not need your PIN. Learn how to verify the contact, raise a complaint and keep useful records.
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Pay on Delivery Without Physical Cash: Sell with Moveka Confidence
Offer customers pay on delivery without physical cash. Moveka Pay on Delivery helps Kenyan vendors make handover more convenient and build buyer confidence.
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Give Buyers a Better Handover with Digital Pay on Delivery
Offer eligible customers digital Pay on Delivery with Moveka: a clearer handover, a stronger reason to buy and delivery that works for your shop.
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Several Orders, One Payment Review: Make Dispatch Less of a Chore
Move more customer orders with less payment admin. Moveka lets Kenyan vendors review and pay selected ready-to-pay deliveries together.
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Pay on Delivery, the Moveka Way: A Stronger Reason to Buy
Give cautious buyers a stronger reason to order with Moveka Pay on Delivery, digital goods payment at handover and clear delivery tracking.
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Set up a wallet to receive Pay on Delivery payments
Create or choose a wallet, confirm its contacts, add a withdrawal method and assign it to the right business.
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Replace a Direct M-Pesa handle
Replace a handle after the provider rejects it or confirms it is disabled.
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Disable a Direct M-Pesa handle
Turn off an active receiving handle while keeping its history available.
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Check a Direct M-Pesa handle’s status
Resolve an uncertain setup or refresh a handle that is still being checked.
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Set up a Direct M-Pesa handle
Add and activate a Direct M-Pesa handle for one merchant wallet.
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Choose the wallet that pays delivery fees
Set a business delivery wallet or a default for delivery charges, and keep it separate from goods proceeds.
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Change or recover a wallet PIN
Use the wallet's PIN page to change a known PIN or start recovery, then check the same PIN request.
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Find and use wallets from Your account
Open the account-wide wallet list, identify the right wallet and understand which actions are available to you.
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Review an additional SameDay tier payment
Check a Transporter’s reported package tier, approve the shown amount only if it is correct, then complete and verify the digital payment.
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My delivery payment is still pending. What now?
Check the same delivery’s payment. If you request another M-Pesa prompt, the first prompt may still complete too.
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Check a cancelled delivery’s refund status
Read the cancellation receipt and distinguish a refund amount due from a confirmed transfer.
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Withdraw money from a merchant wallet
Review the destination and amount, authorize the request and follow the wallet provider's confirmed status.
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Add money to a merchant wallet
Prepare a digital top-up for a wallet you are allowed to use, then check its addressed result.
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