Set up a Direct M-Pesa handle

Only the Merchant Owner can manage a handle. The Direct M-Pesa handles action appears for a linked merchant wallet when this payment method is configured. A handle sends all received funds to the wallet shown during setup.

View larger image: Practice screen: check the wallet and routing before adding its Direct M-Pesa handle. (opens in a new tab)

1. Open Profile, then Menu → Your account → Wallets. Find the correct Merchant wallet and choose Direct M-Pesa handles.
2. Choose Add handle. Check the wallet name and confirm that Routing says all received funds go to this wallet. Enter the account security check requested on screen, then choose Add handle.
3. Enter the current Wallet PIN and choose Request activation code. This asks the payment provider to send a code for the handle.
4. Enter the activation code from the payment provider and choose Confirm activation.
5. Wait for the handle status to show Active. Only then use the Paybill and account number shown on the handle for payments to this wallet.

View larger image: Practice screen: enter the code the payment provider sent for this wallet; the code field is blank in this image. (opens in a new tab)

View larger image: Practice screen: use the shown Paybill and account number only after the wallet service reports Active. (opens in a new tab)