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A parcel says “signed for” — what should you ask the carrier to check?
If nobody remembers signing for a parcel, challenge the delivery record with the carrier using your order reference and ask for the recipient and signature details.
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Unreadable courier label: who should correct the details?
If a courier returns a parcel because its label is unreadable, the sender should verify the address and arrange a corrected label through the carrier.
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Your Online Order Went Wrong: What to Tell the Seller First
A practical first message for a late, missing or incorrect online order in Kenya, with steps to record what happened and ask who will act next.
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A higher package tier was reported. What should I do?
Check the reported tier and additional charge. Approve only if they are correct, then complete the digital payment.
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Arrange recovery for a package at a hub
Find a returned package, request its recovery price and follow payment and owner handoff separately.
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Cancel a SameDay delivery before handover
Review the recorded charges and whether the sender's pickup authorization was verified before confirming cancellation.
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Cancel an Express delivery before pickup
Review the exact delivery charge, cancel while the package is still before pickup, and check the refund status afterward.
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Review a delivery exception
Find a delivery problem recorded for your business and read its current status and timeline.
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Courier Can’t Reach Your Destination? Find a Parcel Delivery Alternative
Sending a parcel from you to a destination your courier can’t reach? Compare practical alternatives, plan a clear handover and check the options for your parcel before you commit.
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Parcel Not Collected? Avoid Storage Surprises Before You Send
Find out what to check about free storage, notice and collection before sending a parcel. Get practical steps for an unreachable recipient—and see the delivery options and prices that apply to your parcel.
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Flood and Road Closure Checklist for Your Business: Protect Stock and Keep Orders Moving
Prepare your warehouse, routes and dispatch routine before floods or road closures disrupt orders. Use this practical business checklist to protect priority stock, plan handovers and keep customers informed.
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How to Update Customers About Road Disruptions: Ready-to-Send Messages
Keep customers informed when roads or services are disrupted. Use clear message templates for confirmed closures, unverified reports, unknown reopening times and safety pauses—without guessing or spreading rumours.
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Truck delivery short or damaged? Build the proof for your claim
Protect your truck-delivery claim with a clear loading record, careful offloading checks and a specific written exception before you sign. Use this practical checklist to document shortages or damage and contact the right people promptly.
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Perishable Delivery Missed? Protect Your Stock and Know What to Do Next
Recipient unavailable or a perishable parcel arrived warm? Take these practical steps to document its condition, avoid risky resale decisions and plan a safer handover next time.
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Your Sale Price May Not Be Your Claim Value: How Lost Goods Are Valued
Repair cost, replacement value, sale price and freight charges can mean different things in a parcel claim. Learn how partial loss is assessed, what evidence to keep and when an independent assessment may help.
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Urgent Spare Parts to Remote Properties: A Safer Plan When Routes Are Disrupted
Keep guests safer and your team in control when a critical part is needed at a remote property. Use this practical breakdown plan to check the route, prepare the handover, consider local alternatives and keep customers informed.
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Size Exchanges and Returns: Set Clear Rules Before the Parcel Moves
Reduce exchange disputes and protect repeat sales with a clear returns policy, a fair handover routine and a smart replacement-stock rule. Learn what to agree before arranging delivery.
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Repair and Warranty Returns: Protect Data, Track Accessories and Link Every Device
Prepare a repair or warranty return with a clear customer record, a complete accessory list and a safe data plan. Use this practical checklist, then check the delivery options and prices that apply to your parcel.
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Wrong delivery town, address or phone number after sending? What to do
Spot a delivery detail error after dispatch? Learn who to contact, what information to have ready, and how to request an address redirect or correct a phone number safely.
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Missing or Damaged Parcel? What Records to Keep and Who to Contact First
Build a clear record for a missing or damaged parcel, make a focused complaint to the right first contact, and protect your customer’s personal details. Use this practical checklist before you send your next order.
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