Send with fewer surprises: check the parcel’s storage terms before it goes, so you know what to do if collection is delayed. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Use Send to see the delivery options and prices that apply to your parcel.
How long can a parcel stay in free storage?
Check the provider’s current terms for your parcel rather than assuming one storage period applies everywhere. Before sending, find out how long storage is free, when that period starts and what may happen afterward. Save the terms or the answer so you can refer to it later.
Will you get notice before storage charges start?
Ask whether the recipient will be notified before any charges begin, how the notice will arrive and what date or event matters. Don’t rely on notice being automatic: check the terms for your parcel and make sure the recipient can be reached.
What should you do if your parcel hasn’t been collected?
Act promptly. Have the tracking or consignment number ready, then check the parcel’s status and what needs to happen next.
- Ask whether delivery was attempted and where the parcel is being held.
- Check that the recipient’s phone number and location details are correct, including a useful landmark where relevant.
- Ask whether collection or redelivery can be arranged and whether there is a deadline.
- If someone else will collect the parcel, confirm what identification or authorization is required.
- Keep a record of the status, next step and applicable storage terms.
Is an unreachable recipient the same as an unclaimed parcel?
Not necessarily. An unreachable recipient means the provider could not get through; an unclaimed parcel is one that remains uncollected under the provider’s process. Ask which status applies, what action is needed and whether a deadline is approaching. A wrong number, missed call and uncollected parcel may call for different next steps.
How can you avoid storage surprises before sending?
- Check the free-storage period and when it begins.
- Find out what may happen after that period and whether notice is sent beforehand.
- Make sure the recipient’s contact and location details are accurate.
- Let the recipient know to watch for contact and arrange collection promptly.
- Keep the tracking details and relevant terms somewhere easy to find.
Who can help when a parcel is waiting?
Contact the provider with your tracking or consignment number. Get the parcel’s current status, the next required action and the terms that apply. Clear answers help you act before a missed step turns into a bigger hassle.
Ready to send with a clearer view of your choices? Start on Send to see the delivery options and prices that apply to your parcel.
