Get your parcel moving from you to its recipient with a clear next step—even when your first courier can’t reach the destination. Choose a nearby handover point, compare another delivery option or plan a two-leg journey with confidence. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks.
Start on Send to see the options and prices that apply to your parcel, then choose the next step that works for you.
Courier can’t reach your destination: what should you do?
First, pin down the exact destination and the point where the delivery plan runs into trouble. Then choose the handover that will be easiest for your recipient to complete. A specific collection point, a different provider or a planned two-leg journey can turn a dead end into a workable delivery plan.
What details should you prepare before booking?
- Share the recipient’s full name and phone number, plus the precise destination or agreed collection point and useful access directions.
- Describe the parcel contents accurately. Check how they should be packed and keep relevant proof of value or purchase.
- Agree who will receive or collect the parcel, how they’ll be notified and what details they’ll need at handover.
- Ask what counts as proof of delivery and what to do if a collection is missed or the parcel is damaged.
What are your alternatives when a courier can’t deliver?
Choose the arrangement that makes collection clear for your recipient. You can look into delivery to a nearby town or collection point, compare another provider, or have someone you trust receive the parcel at an agreed handover point. Settle the exact place, recipient and handover details before you book.
How do you plan a two-leg parcel journey?
If one provider can take the parcel only part of the way, arrange the next handover before sending. Check each provider’s parcel rules, make sure the recipient knows where and from whom to collect, and keep the receipt and tracking details for every leg.
How can you avoid parcel handover mistakes?
- Give your recipient the exact collection point and the name or contact details of the person handing over the parcel.
- Keep booking details, receipts and tracking information together so you can follow the parcel’s progress and raise an issue with the provider.
- Tell your customer or recipient the arrangement once the handover details are set; don’t leave them guessing where to collect.
Where can you compare delivery options?
Check Send for the options and prices that apply to your parcel, including Express and Same-Day where shown. Compare what’s available for your needs, then get your parcel ready with the recipient and handover details to hand.
What should you do if a parcel is delayed or damaged?
Gather your booking details, receipts and tracking information, then contact the provider through its complaints process. Explain what happened and share the relevant records. If the issue remains unresolved, use the appropriate consumer complaint channel.
Ready to find your next move and get your parcel plan in place? Go to Send to see the options and prices that apply to your parcel.
