Buying online safely
Make informed choices about sellers, prices and receiving online orders.
Filters: Buying online safely · Articles and guides
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Buying a Book Online? Check the Edition and Format Before the Cover
Use the book’s ISBN, edition and format details to check that an online listing matches the copy you want before ordering.
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Body Measurements and Garment Measurements Are Not Interchangeable
Learn how body measurements, garment dimensions and ease differ, so you can judge an online clothing listing before ordering.
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Choose an Iron for the Fabrics You Actually Own
Choose an iron by checking the care labels on clothes you wear often. Learn why useful temperature control can matter more than maximum steam.
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Read Kenya's Appliance Energy Stars Before Comparing Fridge Prices
Learn what an appliance energy star rating tells you, how to compare model-specific consumption with a fridge’s price, and what to check before ordering.
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A Textbook Offer May Not Include the Online Access Your Course Needs
Before buying a textbook, confirm whether your course needs separate online access and whether the offer includes a valid, unused code.
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Check Shoes with the Socks You Intend to Wear
Trying shoes on? Wear the socks you expect to use, check both feet and walk around before deciding whether the fit suits you.
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Before You Pay, Put the Online Order in One Clear Message
Before paying for a chat or social-media order, recap the item, price, delivery arrangement, destination, contact and timing, then ask for corrections if needed.
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Bagged or Bagless Vacuum: Choose by Emptying Routine and Replacements
Compare bagged and bagless vacuum cleaners by how you will empty them and whether you can source the right bags or filters for the model.
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How to Choose Between a Water-Repellent and Waterproof Bag
Learn how to read a bag’s water-resistance wording, check its closures and rain-cover details, and choose for the conditions you expect.
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A Notebook’s Page Count Does Not Tell You How Many Sheets It Has
Learn how pages, sheets and ruled, grid or plain layouts affect the notebook you choose online.
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How to Choose a Backpack That Fits Your Back and Your Day
Compare a backpack’s back-length range, adjustment and intended use alongside its capacity before ordering online.
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Printer Paper Weight and Size: Choose the Right Paper for Your Printer
Understand what paper gsm, sheet size and finish tell you, then check your printer’s supported media before ordering.
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Will a Larger Memory Card Work in Your Older Camera?
Check your camera’s SD card standard before buying a higher-capacity card. Learn what to compare and what to ask a seller when the manual is unclear.
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No Paper Receipt? Records to Keep for an Online Purchase Complaint
Missing a paper receipt? Learn which order, seller and payment records can help explain an online-goods complaint in Kenya, and what to ask CAK.
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Seller Offers a Different Item? Confirm the Substitute Before Dispatch
Seller proposing a replacement? Confirm the exact item, features, condition, price difference and delivery plan before agreeing to a substitute.
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What Personal Details Should You Share for an Online Delivery?
Know what delivery details to give an online seller, how to ask who will use them, and when to question requests for extra personal information.
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Buying Packaged Food Online? Ask for a Clear Label Before You Order
Before ordering packaged food online, ask for a clear image of the actual label and check the product, ingredients, allergens, warnings and date details.
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Buying a Kenyan-Made Product Online? Verify the KEBS Mark
Learn how to verify a KEBS Standardization Mark using the permit number on a product label, then match the official record to the item offered online.
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Buying a Phone Online in Kenya? What an IMEI Check Can Tell You
Learn what Kenya’s CA IMEI check confirms, what to ask a phone seller, and when to pause before arranging delivery.
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Buying from an Online Seller You Have Never Met: What to Check First
Before ordering from an unfamiliar online seller in Kenya, check the seller, listing, full price, delivery terms and contact details. Then plan delivery separately.
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