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Shipment Held at Customs? What to Do About Documents, Disputes and Storage
Shipment held for information? Get a practical checklist to identify missing documents, manage storage questions, use official customs channels and know when to call a qualified professional.
Updated
Unexpected Storage, Demurrage or Detention Charges? What to Check
Understand why an import invoice may include storage, demurrage or detention charges. Check free-time terms, compare the dates, gather the right records and query disputed lines clearly.
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Keys Late? Plan the Gap Between Your Old and New Place
Keep your move on track when the new place isn’t ready. Coordinate keys, building access, storage and final delivery with a practical plan for every handoff.
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Before You Sign a Delivery Completion Record: What to Check for Missing or Damaged Items
Check the parcel, record missing items or visible damage in writing, and understand the liability or insurance offer before you sign a delivery completion record. Use this practical checklist to make a confident choice when sending your next parcel.
Published
Returned item back? Inspect it before it touches saleable stock
Stop faulty or incomplete returns from being sold again. Use this practical checklist to inspect, photograph and record each item, then decide whether to resell, repair or quarantine it.
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Parcel Passed Between Companies? Know Who to Chase and What Proof to Keep
Booked is not the same as collected. Learn who is responsible when several companies handle your parcel, what handover proof to request, and what to agree before you send.
Published
Wrong Parcel Size or Weight? What to Check and Do Next
A size or weight mismatch can affect your delivery. Check the measurement, understand your options and keep your customer informed with this practical guide. Start a delivery on Moveka’s Send page to see applicable options and prices.
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Stop Losing Margin to Returns: Build a Process You Can Verify
Set clear return rules, document every approval, and protect parcels on the way back. Use a repeatable returns routine and arrange approved return pickups through Send.
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Receiving a Big Delivery? What to Check Before the Crew Leaves
Use this big-delivery checklist to inspect the item, note visible damage, check difficult access and know what to do if you spot a problem later.
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