Your landmark means nothing if two places share it. Help your courier find the right entrance by giving directions that move from the area to the exact handover point—and keep the recipient reachable.
What a findable delivery address looks like
A useful address answers the courier’s next question at every step: which town or estate, which road or landmark, which building, which entrance, and which floor or unit? Add a name and a phone number the recipient will answer. That clear chain of details helps prevent wrong-gate calls and avoidable confusion.
Ready to get your parcel moving? Start on Send to see the options and prices that apply to your delivery.
Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Clear directions help you prepare your parcel for a smoother handover.
What should you have ready before sending?
- The recipient’s name and a phone number they can answer.
- The town or estate, road or recognizable landmark, and building name, if there is one.
- The correct gate, entrance, reception point or other handover location.
- The floor, unit, room or other detail that identifies the recipient’s exact location.
How do you describe the right entrance?
Don’t stop at a landmark or building name if it could point to more than one place. Add a short distinguishing cue: for example, which road the gate opens onto, a sign to look for, or whether to use reception rather than a side entrance. If your location has an unusual address, explain the route from a familiar point in simple, followable steps.
How to write courier delivery directions: step by step
- Start broad: write the town or estate and the road or nearest recognizable landmark.
- Name the building, compound or business. If similar places are nearby, add a cue that separates yours from the others.
- Pinpoint the handover point: specify the entrance, gate, reception or meeting spot.
- Add the floor, unit, room or other detail that identifies the recipient’s location.
- Include the recipient’s name and a reachable phone number. Confirm both with them before sending.
- If you share a map pin, check that it marks the right entrance or handover point. Keep the written directions too.
Whether your directions begin with a CBD landmark, a building in Eastleigh or a gate in Kilimani, use details that distinguish your exact destination—not just the neighbourhood.
What should you check before handing over your parcel?
- Read the directions as if you have never visited the address. Could you tell which building and entrance to use?
- Ask the recipient to confirm the address, entrance instructions and phone number.
- Agree where the recipient should meet the courier, such as the gate, reception or a named entrance.
- Update the directions and contact details if access or the recipient’s location has changed.
- Keep the recipient available on the number listed so they can help resolve a last-mile question.
Common address mistakes that cause confusion
- Giving only a landmark when nearby buildings share it.
- Sharing a pin without explaining which gate or entrance to use.
- Leaving out the floor, unit or room in a large building or compound.
- Using an old phone number or directions that no longer match the entrance.
- Assuming the courier can guess an unusual address without clear written cues.
When choosing a delivery option, compare the Express and Same-Day options shown for your parcel. Clear directions and an available recipient are important whichever option you select.
Ready to send with clearer directions?
Put the address, entrance details and recipient contact together, then start your delivery to see the options and prices that apply.
