Protect customer data and retire old laptops and phones with a clear, documented handover—not another device forgotten in a cupboard. A short process helps you decide what must be kept, what must be removed and where each device goes next.
Keep device disposal separate from customer-order delivery. When you have a customer parcel ready to send, Moveka—Kenya’s largest courier and one of Kenya’s most deeply connected courier networks—shows the applicable delivery options and prices on the Send page.
What does responsible device disposal mean?
It means treating two things separately: the information on a device and the device itself. First decide whether any records still need to be retained. Then choose a data-sanitization or destruction approach that fits the sensitivity of the information and the type of storage. Finally, route the equipment for reuse, repair, recycling or disposal, and keep a record of the handover.
How to retire old business devices step by step
- Identify and approve devices for retirement. Record each asset tag or serial number, device type, condition, assigned owner and intended next step. Avoid putting customer names or other personal data in the asset list unless you need it.
- Check whether business records on the device still need to be retained. Follow your organisation’s retention and access procedures before removing data.
- Choose a suitable sanitization or destruction method based on the information’s sensitivity and the device. Don’t treat deleting visible files or a quick reset as proof that sensitive data is gone.
- Separate devices intended for reuse or repair from equipment at end of life. Arrange an appropriate recycling or disposal pathway for end-of-life electronics.
- At handover, record who collected each item, when it was collected and where it was sent. Request and file a receipt or disposal confirmation when available.
Example: a simple laptop retirement handover
Suppose your team is retiring a laptop that may hold customer records. Add its asset tag and condition to the retirement list, check whether records need to be retained, and select a sanitization approach suited to the information. If your team cannot confidently carry out or verify that process, use a specialist. Once the laptop is ready to leave, record its collection and intended destination, then file the handover confirmation.
Where does old-device disposal go wrong?
- A device sits in storage with no named owner or retirement record.
- A storage card, drive or other storage media is overlooked.
- Equipment is handed over before anyone confirms how its data will be handled.
- The business has no retained proof of collection or final disposition.
- Reusable equipment and end-of-life electronics are treated as if they need the same next step.
What should you do next?
Start with the devices already waiting for attention: make the asset list, assign an owner to each retirement decision and set a handover record your team can repeat. When a customer order is ready to go, open the Send page to see the delivery options and prices that apply.
