Get your big commercial load from its origin town to its destination with fewer handover surprises: check the receiving rules, site access and road plan before you load.
Start with the details for your own parcel and see the applicable sending options.
What does a reliable commercial delivery plan include?
A clear destination plan helps your orders leave with the right instructions, keeps customers informed when plans change, and gives your team a consistent handover routine. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks.
What should you have ready before arranging a big load?
- The exact receiving address, site name and gate or entrance instructions.
- The recipient’s name, direct contact and a backup contact.
- The destination’s receiving hours, vehicle access rules and offloading arrangements.
- The load’s dimensions and any handling or site restrictions the receiver needs to know.
- A customer update plan and a way to record the handover.
Which destination questions should you ask?
Treat every destination as its own job. Whether you are coordinating a receiving site in Industrial Area, Athi River or Mlolongo, confirm its rules directly instead of assuming another location’s instructions will apply.
- What days and hours can the site receive the load?
- Which gate should the vehicle use, and are there access or vehicle restrictions?
- Who is authorised to receive the goods, and who is the backup contact?
- Who will offload the load, and what equipment or arrangements are needed?
- What should happen if the recipient is unavailable or the vehicle is delayed?
How do you plan a town-to-town commercial delivery?
- Create a destination sheet for each receiving site. Add the exact location, recipient and backup contact, receiving hours, access instructions, offloading plan and site restrictions.
- Check the current road situation before dispatch. Review current official road notices for the planned route and decide who will verify a diversion if conditions change.
- Set a Plan B before the vehicle leaves. Agree who will contact the receiver, who will update the customer and how your team will record a changed arrival plan.
- Send the receiver the relevant delivery details and make sure your driver or delivery team has the same instructions.
- Record the dispatch, share an update with the customer, and capture who received the goods and whether they were inspected or accepted. Keep the delivery note or other agreed receipt with the order record.
What should you check before the truck leaves?
- The receiver has confirmed the delivery window and knows what is arriving.
- The address, entrance and access instructions are specific enough to follow.
- The named recipient or backup contact can be reached.
- The offloading plan and any unusual load requirements are understood.
- Your team knows how to handle a road disruption and keep the receiver and customer informed.
What mistakes can turn a delivery into a failed handover?
- Loading before confirming that the destination can receive the load.
- Relying on one contact with no backup if they are unavailable.
- Assuming a site has suitable vehicle access or an offloading arrangement.
- Using an old diversion plan instead of checking current road information.
- Treating arrival as confirmed acceptance: record who received the goods and whether inspection or acceptance is still pending.
Ready to plan your next commercial delivery?
Build your destination sheet, confirm the handover details and get the applicable options and prices for your parcel on the Send page.
