Keep a health-related parcel discreet from message to handover: share only what delivery requires, decide who may receive it and prepare for a reasonable identity check.
Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Set up your parcel on the Send page to see the options and prices that apply, then choose what fits your plan.
How do you keep a health delivery private?
Keep diagnoses, treatment details and medicine names out of delivery messages. Use neutral wording, provide accurate sender and recipient details, and share only the information needed to arrange and complete the handover.
What should you write in a delivery message?
Make the message about the delivery, not the reason for it. For example: “Your parcel is ready for delivery.” Include what the recipient needs to know to respond or receive the parcel, but leave out health information that someone else could see.
Pack the contents suitably and describe them accurately when required. Discretion should protect personal details—not hide information needed for safe and lawful handling.
What if the recipient is not there?
Agree on a handover plan before sending. Ask the recipient whether they want a trusted person to receive the parcel, and make sure that person is ready. If only the named recipient should accept it, help them plan to be reachable.
When arranging the delivery, make the handover instructions clear and practical: identify who is authorized to receive the parcel, without explaining the health-related reason for sending it. Follow the instructions shown for that parcel.
How should you handle an identity check?
If a check is requested, ask what information is needed to complete the handover. Have appropriate identification ready, share only what is necessary and keep health details private.
Don’t assume a check is improper, but don’t provide unrelated personal details either. Never ask someone to pretend to be the recipient. If the recipient cannot complete a required check, pause and arrange an appropriate next step.
What does a discreet delivery plan look like?
If the recipient may be at work, send a neutral notification and agree in advance whether a trusted person may receive the parcel. Make sure the intended recipient or authorized person knows the plan and can follow any required handover steps.
When should you avoid a substitute recipient?
Don’t assume someone else can accept the parcel without the recipient’s agreement or when the handover instructions require otherwise. Check the requirements for the parcel, keep the message discreet and choose a plan the recipient can follow.
Ready to send a health-related parcel?
Prepare accurate parcel details, a neutral message and a clear recipient plan. Start on the Send page now to see the options and prices that apply to your parcel.
