Get the parcel handed over smoothly, keep proof in reach and make it easier to update your customer. Moveka is Kenya’s largest courier—and a simple handover routine helps you keep orders moving.
Ready to arrange this delivery? Start on the Send page to see the options and prices that apply to your parcel.
What is this parcel handover checklist for?
Use it to avoid last-minute packing, make sure the right parcel is handed over and keep a record you can refer to later. Whether you hand it over yourself or ask a teammate, preparing these details can make the process feel more professional and organised.
What should you have ready before the rider arrives?
- Pack the parcel securely. Use packaging suited to its contents, add cushioning and close the box so the item does not shift around.
- Seal the parcel firmly with suitable tape. If you reuse a box, remove or cover old delivery labels.
- Check that the delivery and return details are correct and easy to read. Keep them together on the same side of the parcel.
- Have the booking or order details nearby so you can match the parcel to the delivery you arranged.
- Set the parcel aside where you can reach it without rushing when the rider arrives.
How do you make sure the correct parcel is handed over?
Before handing it over, match the parcel to your booking details. If anything does not line up, pause and sort it out through your booking channel before the parcel leaves your hands.
What changes if someone else hands over your parcel?
- Give your teammate the correctly packed parcel and the relevant booking details before collection.
- Make it clear which parcel is being collected and who is responsible for the handover.
- Agree that they will let you know once the parcel has been handed over, so you can keep your order records and customer updates in step.
What handover details are easy to miss?
- Old labels on reused packaging can cause confusion—cover or remove them.
- A parcel that moves inside its box may need more cushioning before it is sealed.
- A receipt, waybill or other booking proof is easy to misplace. Keep the proof you receive somewhere you can find it again.
- Your customer may ask for an update. Keep the relevant order or booking details handy so you can share a clear update through your usual channel.
Ready to arrange your parcel delivery?
Get your packaging, booking details and handover plan in order, then start on the Send page to view the options and prices that apply to your parcel.
