Trucks queuing at your gate cost you the day. Set up a clear receiving routine so supplies arrive with a slot, an unloading plan and someone ready to take ownership.
Whether your team receives goods around Industrial Area, Athi River, Ruiru or Thika, the same basics help prevent yard congestion: agree the arrival window, confirm the handling equipment and keep one handover record.
Planning a shipment? Start on Send to see the options and prices that apply to your parcel.
Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Use a consistent receiving process to make each handover easier to coordinate as your business grows.
The goal: keep supplies moving without clogging the yard
A delivery slot only works when it matches your real receiving capacity. Before confirming an arrival, check that a dock, unloading crew and the right equipment can be available at that time. Give the supplier or carrier an arrival contact, vehicle details, where to wait and who to call if plans change.
How do you schedule factory deliveries in the right order?
- Check dock and yard capacity. Set slots around the space, crew and equipment you can actually put to work—not just the expected arrival time.
- Confirm the slot and contacts. Ask the supplier to confirm the arrival window, vehicle details and contact person before dispatch. Agree how changes will be communicated.
- Make the unloading plan explicit. Confirm who is supplying the forklift, pallet jack or other equipment. Check that the equipment and trained operator suit the goods and the planned unloading method.
- Prepare the handover. Assign one person to record arrival status, receipt confirmation, exceptions and who owns the next update.
- Tell the driver what to do on arrival. Share the waiting point and call contact so an early, late or changed arrival does not become guesswork.
What loading equipment should you confirm before the truck arrives?
Confirm whether goods are palletized or loose, how they will be moved, and who provides the forklift, pallet jack or other unloading equipment. Do not assume a supplier, carrier or receiving team will bring equipment unless you have agreed it.
For a forklift, check that its capacity and setup are suitable for the load’s size, weight distribution and position. Confirm the operator and unloading area are ready, and follow the applicable workplace safety requirements.
Why can palletized and loose goods affect a quote?
The way goods are packed changes how they are counted, handled and loaded. Before requesting a quote or booking, prepare the number of handling units, whether each is palletized or loose, the dimensions and weight of each unit, and any special handling needs. Clear details help you compare the options shown against the shipment you actually need to move.
What should you track on every inbound delivery?
- Booked slot and any change to it
- Supplier and carrier contacts, plus the arrival contact
- Goods, handling-unit count, dimensions and weight
- Equipment plan and who is responsible for unloading
- Arrival status, receipt confirmation and any exceptions
- The person responsible for the next customer or internal update
What does a missed delivery really cost your production line?
Judge the impact at your own site instead of relying on a generic downtime estimate. Check how much production time is at risk, whether usable stock or substitutes are available, what extra labour or line changes may be needed, and which customer orders could be affected.
Then compare that impact with the recovery options available for the shipment. If the miss puts a committed order at risk, tell the person responsible for customer updates what has changed and when they will provide the next update. A clear owner helps customers avoid being left to chase for an answer.
Common factory delivery mistakes to avoid
- Booking a slot without checking dock, crew and yard capacity.
- Assuming unloading equipment or an operator will be available.
- Describing a shipment only as “pallets” or “loose goods” without recording handling-unit count, dimensions and weight.
- Leaving drivers without a waiting point or arrival contact.
- Tracking arrival but not recording receipt, exceptions or who owns the next update.
Ready to plan your next delivery?
Get the parcel details together, then start on Send to see the options and prices that apply. A clear plan now can help your team stay ahead of the next handover.
