Take the photos that settle the argument later—and build a dispatch routine that keeps customer orders moving. Record the item, its packaging and the closed parcel before handover.
Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. A consistent parcel record gives you a clearer handover routine as your business grows.
Ready to arrange your next order? Start on Send to see the options and prices that apply to your parcel.
The goal: show your parcel’s condition before dispatch
A useful record helps you show what you packed and how it looked before handover. It also gives your team a simple routine to follow when orders are piling up. Take the pictures for each order before dispatch, then keep them with that order’s record.
What photos should you take before dispatch?
Use the same checklist for every parcel. Take clear, well-lit photos that show the details rather than relying on one picture of the finished box.
- Photograph the item and any visible identifying details before packing.
- Photograph the cushioning and how the item sits inside the box. Show whether it is supported and protected from moving around.
- Photograph the closed parcel from several sides, including the shipping label.
- Save the images with the matching order record before handover.
If you do a basic packaging demonstration, describe it narrowly: note what parcel and contents you used, what you did, and what you observed. For example, a gentle shake of a closed parcel can show whether the contents visibly shift. Record that observation—not a claim that the parcel will withstand every drop, vibration or stacking condition.
What should you track for each parcel?
- The order reference that links the photos to the right customer order.
- Whether you photographed the item, internal packaging and closed parcel with its label.
- What basic check you performed and exactly what you observed.
- Any changes you made to the item, box or cushioning after reviewing a damage report.
Common packaging documentation mistakes to avoid
- Photographing only the sealed box, so the contents and cushioning are not documented.
- Taking pictures after a problem is reported instead of recording the parcel before handover.
- Treating a shake check as proof of protection against every transport condition.
- Describing an informal in-house check as certified or standards-based testing.
When is specialist packaging testing worth considering?
Consider specialist testing if damage recurs, the product is fragile or valuable, or you are changing packaging for a product you sell repeatedly. A qualified testing lab can help identify a suitable procedure for the product and its distribution environment. Keep formal test records separate from quick in-house checks.
Put your next order in motion with a clear dispatch routine. Start on Send to view the options and prices that apply to your parcel.
