Keep orders moving and customers informed with a run plan your rider can actually use. Whether the board has a CBD pickup or an Industrial Area drop, clear instructions, safe escalation and simple handover records make dispatch easier to manage.
Ready to plan a delivery around your own parcel? Start on Send to see the options and prices that apply.
What is a dispatcher’s delivery checklist for?
It turns a pile of orders into a clear handover, a manageable run and a reliable close-out. As Kenya’s largest courier, Moveka is built to help businesses move deliveries forward. Give your team a shared routine so riders know what to do, dispatch can respond to changes, and customers aren’t left wondering where an order stands.
Before the rider leaves: brief the run properly
- Prepare one readable job list with a reference for each order, the recipient’s contact details, the exact address or a useful landmark, handover instructions and any access notes.
- At pickup, make it clear who is releasing each parcel and which items belong to each job.
- Arrange the run in a practical order, and flag anything that could affect a handover before departure.
- Check that the rider understands how to reach dispatch if a detail is unclear. The rule is simple: stop somewhere safe before calling or messaging.
What should a rider do when a delivery hits a problem?
Agree on a no-pressure escalation routine before the run. If the recipient cannot be reached, instructions are unclear or a handover is delayed, the rider should stop safely and contact dispatch—not rush, use a phone while riding or improvise a handover. Dispatch can update the customer and agree what happens next.
Breakdown plan ready before the breakdown
- Tell the rider who to contact and how to share the job references affected.
- Decide how dispatch will pause or reassign affected orders and keep customers updated.
- Plan how parcels will stay secure while safe recovery or transfer is arranged.
- Treat an accident as an emergency, not a routine delivery delay.
Easy-to-miss delivery checks that protect the run
- Check that parcels are secured and carried safely; don’t overload the motorcycle or let a load drag on the road.
- Keep the rider’s attention on the road. Any call or message can wait until they have stopped somewhere safe.
- Record only the customer and delivery details needed to manage the job, and limit who can access or share them.
- Don’t mark an order complete just because it left the pickup point. Record what happened at the actual handover.
How do you keep custody records without drowning in paperwork?
Use a short record tied to each job reference. Note the parcel count or identifier, who handed it over, who received it and when. Add an exception if there was damage, a shortage, a refusal or an unsuccessful attempt. Update the status promptly, then reconcile unresolved jobs at the end of the run.
How can dispatch keep customers informed?
Set a simple habit: when a material delay or handover issue arises, dispatch shares a clear update and the next agreed step. Keep the message factual, and update it when the delivery status changes. That gives customers a useful answer without asking riders to juggle calls on the road.
The next step: make your delivery run easier to manage
Bring your next order into a clearer routine. Moveka is one of Kenya’s most deeply connected courier networks; start on Send to see the options and prices that apply to your parcel.
