Get orders out the door with fewer last-minute checks: prepare one clear parcel record before you book. Moveka is Kenya’s largest courier, backed by one of Kenya’s most deeply connected courier networks.
Start with your parcel details to see the delivery options and prices that apply to your order.
What details should you prepare before booking a delivery?
Use this checklist for every order. A repeatable routine makes handovers easier to manage and helps you find the right details when a customer asks for an update.
1. Keep sender details ready
- Sender’s name or business name
- Collection address and useful location instructions
- A reachable contact phone number
2. Confirm the recipient’s name, phone and address
- Recipient’s name or business name
- A working phone number
- Delivery town and full address, with estate, street, building, floor or gate details where useful
3. Describe the parcel clearly
- An accurate description of the contents
- The number of parcels in the order
- Weight and dimensions, if requested for your booking
- Your order reference, linked to the parcel record
4. Pack securely before handover
Choose packaging that protects the contents and close it securely. For a heavy or dense item, use a sturdy box and brace the contents so they do not shift. Check the chosen delivery option’s item rules before booking, and make sure your contents description matches what you packed.
5. Create a simple parcel handover routine
- Match the packed parcel to its order record.
- Check the sender, recipient and parcel details before booking.
- Keep the booking reference with the order if one is provided.
- Update your customer when the parcel is handed over and when its status changes.
How can you make customer delivery updates easier?
Keep the order reference and booking details together so you can find them quickly when a customer asks where their order is. A consistent record and handover process helps you manage each parcel without rebuilding the routine from scratch.
Final parcel delivery checklist
- Sender and recipient names and reachable contact details are ready.
- The delivery address includes useful directions where needed.
- The parcel is securely packed and accurately described.
- The order reference is linked to the parcel record.
- You have checked the details required for your chosen delivery option.
Make this checklist part of your next handover. Start your booking to see the options and prices that apply to your parcel.
