Get orders packed, handed over and communicated without letting delivery work interrupt your whole day. A consistent routine helps you look professional, keep customers informed and make each dispatch easier to manage.
When an order is ready, check the applicable delivery options and prices on Moveka’s Send page.
The goal: reliable dispatch without packing all day
Whether your stock is in a spare room or orders are coming in while you work from Gikomba, Eastleigh or Kilimani, give packing a defined place in your day. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Your part starts with parcels that are ready, correctly labelled and easy to track in your own records.
What is a simple daily packing and handover routine?
- Gather the orders that are ready before your chosen pack-and-handover window. Keep orders waiting on a customer reply on a separate follow-up list.
- Check each order against its contents and recipient details before sealing the parcel. Resolve missing details first rather than guessing.
- Pack and label ready orders together. Keep each parcel matched to the correct order reference.
- Hand over the parcels through the delivery option you selected, and note the handover in your dispatch log.
- After handover, update the customer with a dispatch message and a tracking reference or next step when available.
What should you track for repeat orders?
Keep a lightweight dispatch log so you can answer order questions without searching through old messages. Record only what you need to fulfil and follow up, and keep access limited to people who need it.
- Order reference
- Recipient contact and delivery details
- Parcel status
- Handover date
- Tracking or receipt reference, when available
Keep customer details accurate, remove information you do not need, and avoid retaining old records longer than necessary. If a parcel’s status has not changed as expected, check its tracking or contact the provider before the customer has to chase you.
How do you keep orders moving when you are away?
- Choose a trusted person to pack or hand over orders if someone is available.
- Leave clear packing instructions and an up-to-date list showing which orders are ready, waiting or already handed over.
- Tell customers what to expect while you are away.
- If nobody can dispatch, pause or adjust order-taking and communicate that before a customer buys.
Common dispatch mistakes that cost you time
- Packing each order as it arrives, so the task interrupts the whole day.
- Leaving follow-ups mixed in with orders that are ready to go.
- Handing over a parcel without noting its status and reference in your log.
- Waiting for a customer to ask before sending a dispatch update.
- Keeping more customer information than you need to fulfil the order.
When is it time to outsource storage or fulfilment?
Review your setup when packing repeatedly interrupts other work, dispatch delays become common, or stock and parcels start taking over your bedroom. Compare the recurring time and space burden with the cost and control implications of external storage or fulfilment before deciding.
- Track how often packing breaks up your working day.
- Notice whether the space used for stock and parcels is affecting how you live or work.
- Consider how much control you need over packing, stock access and customer updates.
- Look at the applicable delivery options for each parcel when planning how orders leave your business.
The next step: make your next handover easier
Set your packing window, prepare your order list and get the next ready parcel moving. Check the options and prices that apply to your parcel on Moveka’s Send page.
