Keep clinic orders moving, give your team a clear handover, and make every delivery easier to trace. As Kenya’s largest courier and one of Kenya’s most deeply connected courier networks, Moveka helps you take the next step in arranging deliveries around your clinic’s needs.
Ready to plan a delivery? Start on Send to see the options and prices that apply to your parcel.
The goal: no delivery left waiting for a receiver
An empty shelf should not be the first sign that a delivery is late. Agree on when the clinic can receive supplies, who will accept them, and what to do if that person is unavailable. A consistent handover routine reduces last-minute coordination and helps your team keep customers informed.
How to plan a clinic supply delivery: the routine in order
- Confirm the clinic’s receiving window directly. Name a primary receiver and a backup, and agree how the driver should contact them on arrival.
- Prepare the handover. Share the order and delivery details with the authorized clinic contact, including any product-specific handling requirements.
- For an urgent top-up, send the facility and delivery address, requested items and quantities, urgency, on-site contact, receiving availability, and handling requirements. Confirm the details with the authorized clinic contact before dispatch.
- At receipt, check the products and quantities against the order and delivery documents. Record shortages, damage, tampering, or other discrepancies before signing where possible.
- File the delivery record and update the clinic’s stock record. Include batch and expiry details where applicable so affected stock can be identified later.
What should an urgent clinic top-up request include?
An urgent request is only as useful as its details. Make the request easy to act on: identify the facility, specify each item and quantity, explain the urgency, and give a reachable on-site contact and receiving window. Include any product handling requirements, then have the authorized clinic contact confirm the order before dispatch.
What if a route closes or the planned handover changes?
Prepare a fallback with the clinic before disruption happens. Agree on an alternate receiver or handover point, and confirm that any change is authorized. Keep the customer updated if the plan changes. For temperature-sensitive products, follow the applicable product and handling requirements; do not improvise a substitute route or storage method.
What should you track for clinic supply deliveries?
Keep a searchable record for each delivery, with the order details, receipt information, discrepancies, and batch and expiry details where applicable. At receiving, compare the parcel and documents with the order, note issues before signing where possible, and update the clinic’s stock record. Use the clinic’s applicable stock-rotation process to keep expiry information useful.
Common clinic delivery mistakes to avoid
- Sending a delivery without an agreed receiver or receiving window.
- Treating a signed delivery note as a substitute for checking the products and quantities.
- Recording batch and expiry details in hard-to-search free-text notes.
- Changing the handover plan without confirming the change is authorized.
- Guessing how to handle temperature-sensitive products instead of following applicable product requirements.
Ready to arrange your next clinic delivery?
Put your receiving contact, handover details, and product requirements in order, then start on Send to view the options and prices that apply to your parcel.
