Reserve stock for customer pickup

Use this when a customer will collect goods held at a Station. You need edit access to the account, Pickup enabled, and available stock at a usable Station. Reserving pickup reduces the stock available for other reservations.

Choose the stock and recipient

1. Sign in to the merchant workspace. Open Menu, then Accounts, and open the organization that owns the stock.
2. Tap New pickup. Choose the product, SKU and Station position that show enough available units for this reservation.
3. Enter the quantity to reserve and the recipient’s name, email and phone number. Check every detail; Moveka uses the contact details to send pickup instructions.
4. Tap Reserve stock. The pickup details page opens with the recipient, Station stock, single-use pickup code and deadline.

View larger image: Practice screen: select available Station stock, quantity and the recipient’s contact details. (opens in a new tab)

Check the pickup details

1. Confirm that the recipient and contact details are correct, then check the displayed pickup deadline. The page shows the code while a pickup is open, and says when it is complete, expired or cancelled.
2. If the page shows a single-use pickup code, keep it private and present it only for this pickup handover. Do not include the code in a message or screenshot.
3. Check the current pickup status before treating the reservation as collected. An open reservation means the goods remain reserved; it does not prove collection.

View larger image: Practice screen: check the recipient and pickup deadline; the one-time code is masked. (opens in a new tab)