Turn received stock into sellable stock with a clear receiving routine—not guesswork. When orders are piling up, quickly check what is holding each item back, record the cause, and tighten the handover to sales and dispatch.
When an order is ready to leave, start on Send to see the delivery options and prices that apply to your parcel.
Why is received stock not available to sell?
Because “arrived” and “sellable” are different statuses. A delivery can be physically present but still awaiting a count, an identity or condition check, a receipt entry, or put-away in the correct location. Treat each order line as its own case so one discrepancy does not leave an entire delivery in limbo.
What should you check when receiving stock?
Start with the affected purchase-order line. Compare the order, delivery note and physical goods, then follow the handover until the item is recorded and its availability is clear.
- Count what arrived against the quantity ordered and the delivery documents. Record shortages and excesses rather than silently adjusting the count.
- Confirm the item, variant and description match the order. Check packaging and visible condition, and complete any required quality checks before acceptance.
- Check whether the receipt has been entered accurately in the inventory record. An item in the wrong record or bin can be hard to find even when it is in the building.
- Keep questionable stock visibly separate from accepted stock while its status is being resolved.
- Hand accepted stock over to storage, then notify the person or system responsible for making it available to sell.
Which receiving measures expose errors?
Measure accuracy as well as unloading speed. Track ordered-versus-counted quantity variance, how often lines have item or condition discrepancies, and the time from arrival to sellable status. For each issue, log the supplier, purchase-order line, date, reason and resolution. This makes recurring patterns easier to spot and act on.
What should you not assume about stock on the shelf?
- Do not assume that physical presence means the goods have been counted, accepted, entered correctly or stored in the expected location.
- Do not assume every mismatch is the supplier’s fault. Compare the order, delivery records, physical goods and inventory entry before assigning a cause.
- Do not treat every delivery as either fully sellable or entirely missing. Record each affected line and its status.
Who should own the receiving handover?
Make ownership explicit: the receiver records arrival and exceptions; the checker confirms quantity, identity and condition; the stock owner records accepted goods and put-away; and the sales or inventory owner confirms availability. A simple handover prevents an item from getting stuck between teams.
How do you fix the next purchase order?
Use the discrepancy record to improve the next order. Clarify item names and variants, quantity and packaging expectations, required delivery documents, and how shortages, excesses or damage should be reported and resolved. Review the supplier’s variance history before repeating the same assumptions.
Once stock is cleared, give dispatch its own handover: confirm which orders are ready, who is preparing each parcel, and how customers will be updated. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Start on Send to see the delivery options and prices that apply to your parcel.
