Keep orders moving without the avoidable reversals: release each one to the shelf only when payment, stock and order details are checked—and everyone knows what happens next.
When your order is cleared for handover, start on Send to see the delivery options and prices that apply to your parcel.
What does “ready to pick” mean?
An order is ready to pick when your team can pack and release it without guessing. That means payment is confirmed in your authoritative payment records, stock is physically checked and reserved, order details are complete, and any required risk review is resolved. A payment screenshot is a prompt to verify—not the verification itself.
- Payment confirmed in your business’s payment records.
- Items checked against physical stock and reserved for the order.
- Item, quantity, recipient and delivery details confirmed.
- Any required risk review completed.
What should you have ready before picking?
Give staff one reliable order record and a clear place to see whether an order is ready, held, partial or changed. For M-Pesa or another digital payment, check the authoritative payment record rather than relying on a customer’s screenshot.
Decisions to make before orders build up
- Set a clear edit cutoff linked to your pick-and-pack handover.
- Choose your rule for partly available orders: hold the full order, or ask the customer whether to send available items separately or wait.
- Assign someone to own held and late orders, including the next customer update.
- Decide where staff record the blocker so nobody picks from an outdated list.
How to release an order: 5 steps
- Check payment in your authoritative records. If it is pending, keep the order on hold.
- Physically check every item and reserve the stock. If anything is short, record the missing item and follow your agreed partial-order rule.
- Confirm the latest order details, including items, quantities, recipient and delivery information.
- Review any required risk checks. If a review is still pending or a concern needs attention, pause release until it is resolved.
- Mark the order ready only when every check is clear, then send it to picking.
What should you do when an order is only partly in stock?
Don’t let the shelf decide for the customer. Hold the order while you ask whether they prefer to wait for the full order or receive available items separately. Record their choice and list what remains before releasing any parcel.
How do you handle a customer change during packing?
Before your cutoff, confirm exactly what is changing—item, quantity, address or contact details—then update the order record. Check whether the edit changes the total and resolve any payment difference before release.
If handover has already begun, pause fulfillment and make sure the change reaches the person or service handling the parcel. Match the packed items to the final order version, not the first one.
Late order? Give it an owner and a clear update
Name the person responsible for the exception. Tell the customer what is holding release, what decision or stock is outstanding, and when you will update them again. Keep the message clear; don’t promise a delivery time before the order is cleared for handover.
Final checks before parcel handover
- Match the packed parcel to the final order version.
- Verify the recipient and delivery details.
- Record who released the parcel and when.
- Send the customer a dispatch update.
- Keep held, partial and changed orders out of the ready-to-pick queue.
Common order-picking mistakes to avoid
- Releasing an order based on a payment screenshot instead of checking the payment record.
- Picking from a list before stock is physically checked and reserved.
- Sending available items without recording the customer’s preference.
- Letting an edit change the order without updating the packer or checking any payment difference.
- Leaving a held order without a named owner or a customer update.
A consistent release routine helps you serve customers professionally as your order volume grows. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks.
Ready to hand over your cleared order?
Once your parcel matches the final order and is ready to leave, go to Send to see the options and prices that apply.
