Know what to carry and ask before you travel—so you can collect your parcel with fewer surprises. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Check the options and prices that apply to your parcel on the Send page.
What to have ready before collecting a parcel
- The latest tracking status and parcel reference.
- The exact collection address, including the named counter, branch or parcel office.
- The collection point’s opening hours and confirmation that your parcel is ready for release.
- The identification, pickup code or message you need to show.
- The recipient’s details and any instructions for someone collecting on their behalf.
Collection point or doorstep: what should you confirm?
A town or station name may not tell you which counter handles parcels. Before travelling, check the exact pickup point and ask whether collection is from a parcel office, booking office, branch, locker or another named location. At a station, don’t assume the parcel is collected from the platform.
What if neither of you can get to town?
Before you set off—or ask someone else to go—check with the carrier whether a nearer collection point, alternate address or authorised recipient can be arranged. Confirm the arrangement and any pickup requirements first; don’t rely on an assumption or pass along incomplete instructions.
How to collect a parcel smoothly
- Check the latest tracking status before travelling.
- Confirm the exact pickup point, its opening hours and that the parcel is ready.
- Ask what identification, code or message must be presented.
- Keep the tracking reference and pickup details accessible on your phone.
- If another person will collect, confirm they are authorised and share the requirements with them in advance.
Common parcel collection mistakes to avoid
- Travelling with only a town or station name instead of the exact collection point.
- Setting off before checking whether the parcel is ready and the counter is open.
- Arriving without the required ID, pickup code or tracking details.
- Sending someone else without confirming whether they can collect and what they must bring.
- Assuming a station collection means pickup at the platform.
Ready to choose a delivery option?
Start on the Send page to see the applicable options and prices for your parcel, then choose with the key details in hand.
