Choose with confidence and get your parcel ready to go: first, find out what a delivery promise actually includes. An estimate, a service area and available capacity are not the same thing—and knowing the difference helps you book the right service with clear expectations.
Compare the applicable delivery options for your parcel and see their prices on the Send page.
Myth check: an estimate is a commitment
An estimated delivery date or window is an expectation, not automatically a firm commitment. A commitment should be clearly stated in the agreed service terms, including what it covers and what happens if it is missed. Don’t rely on a date alone: ask whether it is an estimate or a written commitment.
Why delivery promises can be confusing
Words like “coverage,” “fast” and “delivery” can sound comprehensive without spelling out the details. A provider may describe a broad network, but that alone does not tell you whether your specific destination, parcel and preferred collection date fit a particular booking. Nor does a service name explain what is included or what counts as successful handover.
Coverage vs. capacity: what should you check?
Coverage is whether a provider’s service area includes the destination. Capacity is whether it can take your particular parcel for the collection date and service you want. Treat them as separate checks, and get the applicable options for your parcel before you book.
What five questions should you ask before booking?
- Is the delivery date or window an estimate, or a written commitment?
- What event starts the delivery clock, and what exceptions apply?
- Is my destination within the service area, and is capacity available for my parcel and preferred collection date?
- What does this service include: collection, delivery location, tracking or proof of delivery, and any recipient or handling requirements?
- What are the rules for declared value or insurance, compensation for loss or damage, and reporting a problem?
What does a delivery service include?
Check the terms for the collection point, delivery location, tracking, proof of delivery, handling and who may receive the parcel. Ask how loss or damage is reported and what compensation terms apply. A service description is the starting point; the agreed terms spell out the details that matter when something goes wrong.
How can you prevent a delivery mix-up?
- Write a complete address that someone can use to find the recipient.
- Provide accurate recipient contact details and confirm who is authorized to accept the parcel.
- Describe the parcel accurately and follow the provider’s packing and handling instructions.
- Keep your booking confirmation and the service terms you agreed to.
How do you choose a Moveka delivery option?
Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks, with Express and Same-Day services. Compare the options that apply to your parcel, then review the terms for the service you choose. A service name is not a substitute for checking the details of your booking.
Make your choice with the important details in view: what the estimate means, whether capacity is available, what the service includes and how handover works. Start your parcel booking now to see the applicable options and prices.
