Keep Orders Moving Over Saturdays and Public Holidays: A Parcel Planning Checklist

Keep customer orders moving through Saturdays and public holidays with a simple handover routine—so parcels do not get left waiting while customers wonder what is happening.

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What is this Saturday and public holiday checklist for?

It helps you prepare orders before a closing window, avoid assumptions about holiday operations and give customers a clear update if plans change. Use it before a long weekend, a public holiday or any temporary closure.

Are station hours and transport hours the same?

Do not assume they are. A handover point may be open without a parcel being accepted up to closing—or moved onward that day. Check the exact drop-off point’s opening hours, parcel-acceptance cutoff and collection or onward-dispatch schedule separately.

What should you check before Saturday closing or a public holiday?

Check the specific handover point’s Saturday and holiday opening hours.
Confirm the last time parcels are accepted, not just when the premises close.
Check the collection or onward-dispatch schedule for your parcel.
Look for temporary closure notices, shortened hours and newly announced holidays.
Sort orders by their next confirmed handover opportunity.
Prepare and label parcels before the final operating window.
Plan when you will next review each order and update the customer.

What is easy to miss when planning around a long weekend?

Opening hours can differ between handover points. If you are arranging parcels around the CBD, Eastleigh, Westlands or Kasarani, check the exact location you intend to use rather than assuming another counter or station follows the same Saturday schedule. And do not treat an open counter—or a running passenger service—as proof that parcels will be accepted or move that day.

How do you keep customers informed if a parcel has to wait?

Tell the customer what has changed and when you will next review or update the order. A clear message is better than leaving the status unexplained. Build this update into your routine alongside checking the next handover opportunity.