Get orders out with a repeatable handover routine—not another delivery decision to make for every parcel. The right model depends on how steadily you sell, how much coordination you can handle and how much control you want over the customer experience.
Start with your ordinary and busy-period order patterns. Then compare what each option asks you to manage, what you commit to and whether you’ll actually use the service.
What delivery models are you comparing?
A booking tool helps you arrange individual deliveries. A pay-per-parcel model charges around each parcel you send. Subscriptions and contracts can involve recurring commitments; reserved capacity is a separate detail to check in the terms. A marketplace-led model links selling through a marketplace with delivery arrangements, while a managed service can take more coordination work off your hands.
When does pay per parcel fit?
Choose a pay-per-parcel approach when order volume varies or you want to avoid committing to capacity you may not use. It can keep the decision simple: prepare the order, arrange its delivery and repeat. The trade-off is that you still need a clear routine for packing, handover and customer updates.
Should you choose a subscription or contract?
Consider a recurring plan or contract when your parcel pattern is steady enough to make a commitment worthwhile. Before agreeing, compare your expected spend in ordinary and peak periods, and check exactly what you’re committing to. Reserved capacity only helps if it matches your actual handover needs.
- Check any minimum commitment, included service and conditions for changing or ending the arrangement.
- Agree on order cut-off, parcel-ready standards and how pickup handovers will work.
- Clarify what happens after a failed handover, and how returns and customer updates are handled.
- Compare total expected spend with what you would pay using a flexible option—including any capacity or service you might leave unused.
Is a marketplace or managed delivery service better?
A marketplace-led model may bring selling tools and delivery coordination together. It can suit you if you want to manage orders within that marketplace’s workflow. Compare who owns each customer interaction, which tools you can use and who handles delivery issues.
A booking tool may be enough if you can pack, stage and hand over orders reliably but want less time spent arranging each delivery. Consider a managed service when coordinating pickups, exceptions and customer updates is pulling you away from running the shop. Check the responsibilities and terms before you choose.
How do you choose the right delivery model?
- Estimate your ordinary and peak parcel volumes.
- Write down the time you spend booking, handing over and answering customer questions.
- Compare flexible sending with any recurring or capacity commitment, including the service you might not use.
- Choose the simplest model that supports your order routine without adding work you don’t need.
Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Its service portfolio includes Express and Same-Day. Start on the Send page to view the options and prices that apply to your parcel.
Ready to arrange a delivery?
Take the next step now: enter your parcel details on the Send page and see the applicable delivery options and prices.
