Show customers an estimate you can stand behind—and stop letting checkout promise what your packing routine cannot deliver. Build it around the real steps from order to handover, then make the delivery leg clear.
Ready to send an order? Start on Send to see the delivery options and prices that apply.
What should a delivery estimate include?
Your checkout estimate should reflect two distinct parts: the time it takes you to prepare the parcel and hand it over, and the delivery leg after handover. If you count only the journey, customers may expect an order to move before it is picked, packed or ready.
Set handling rules around your actual routine. Account for order review, stock checks, packing, label preparation, handover cutoffs, non-working days and any supplier or maker lead time. Keep the estimate realistic when your team is busy—not just when everything goes smoothly.
Mixed cart? Explain the split
A cart with ready-to-ship stock and a slower item needs a clear rule. Decide before checkout whether the full order waits for the item that takes longest, or whether ready items can go separately. Tell the customer which approach applies before they pay.
Pick A: Keep the order together
Choose this when you want one combined handover and can set an estimate that reflects the slowest item’s preparation. Make the wait clear so customers are not surprised when an in-stock product stays put while a preorder or custom item is being prepared.
Pick B: Send items separately
Choose this when separate parcels make sense for your operation and your checkout can clearly show the split and the estimate for each part. Check which stock locations can pack together, and test mixed carts—not only single-item orders—before relying on the checkout display.
How should you handle preorders and custom items?
Give in-stock, preorder and made-to-order products their own preparation rules. A preorder depends on when the item is ready; a custom item may need extra making, finishing or packaging. Set the estimate from those steps and make the timing distinction visible before the customer completes the order.
What if the customer chooses a collection point?
Check the selected point’s current opening hours and collection cutoffs. Do not assume every point follows the same schedule. Explain how a closed day or a missed collection window affects the estimate, so the customer can plan when to collect.
A handover routine that keeps orders moving
Turn the estimate into a repeatable process: confirm stock or production readiness, pick and pack, prepare the parcel details, record the carrier handover, then send a status update or tracking information. Review any order where an item’s actual preparation needs no longer match the estimate shown at checkout.
Make delivery easier to manage as your business grows. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks.
The next step
When your order is ready to move, go to Send and view the delivery options and prices that apply.
