Get orders out on time, keep buyers informed and know who owns each delivery step. A simple routine for labels, bookings and handovers helps you stop chasing every parcel by hand.
When you’re ready to arrange a delivery, check the options that apply to your parcel and get moving.
The goal: know who owns the parcel at every step
Delivery responsibility depends on the fulfilment option you chose. The marketplace may arrange delivery, or you may need to prepare the parcel and hand it over through the required channel. Before dispatch, check the order’s instructions so you know who prepares the label, books the handover, updates the order and shares tracking with the buyer.
What is the right marketplace order handover routine?
- Review the order and confirm the item is in stock. Check the buyer’s details against the marketplace order.
- Prepare the parcel and use the label or shipping documents required for that fulfilment option.
- Match the marketplace order ID to the label and any courier booking or waybill reference. If the identifiers conflict, pause and resolve it through the marketplace or courier’s official support channel.
- Hand over the parcel through the designated channel and keep proof that it was accepted.
- Update the marketplace order status as required, then share tracking or a clear customer update where the platform allows it.
How do you match marketplace labels to delivery bookings?
Treat the marketplace order as your reference point. Before dispatch, compare its ID with the platform-generated label and the courier booking or waybill reference. Keep the parcel count and buyer details with that record too. A mismatch is a reason to stop and check—not to guess which label belongs on the parcel.
What should you track for every marketplace order?
- Marketplace order ID and buyer or address details
- Platform-generated label and courier booking or waybill reference
- Parcel count and handover date
- Proof of parcel acceptance
- Order status and any customer update shared through the approved channel
What if a buyer asks you to redirect an order off-platform?
Keep the marketplace order as your source of truth. Check whether the platform permits the requested change, record the request in its approved channel and follow its process before changing delivery details. Don’t rely on a message or payment screenshot alone as proof that a change is authorised.
How should seller penalties shape your delivery choices?
Read the marketplace’s current performance rules and consider the full fulfilment workload—not just a possible penalty. Weigh handover steps, tracking visibility, customer updates and the control you need against the routine your team can consistently manage. Choose a process you can repeat, and review it when your order volume or platform rules change.
Common marketplace delivery mistakes to avoid
- Attaching a label before checking it against the order ID
- Handing over a parcel without keeping acceptance proof
- Changing buyer or delivery details outside the approved process
- Leaving the marketplace status untouched after handover
- Waiting for a buyer to ask before sharing an update the platform allows
When you need a delivery partner, Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Moveka offers Express and Same-Day services; check the Send page for the options and prices that apply to your parcel.
Set up your next handover with a clear parcel record and choose an applicable delivery option on the Send page.
