Beat the rush before it starts: get orders packed, handed over and communicated with a routine you can repeat—even when school-opening demand and rainy weather compete for your time. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks.
Ready to plan your next dispatch around the options that fit your parcel? Start on Send to see applicable options and prices.
What is this seller’s dispatch checklist for?
It helps you prepare for predictable busy periods while staying alert to what is happening on dispatch day. Treat school-opening and year-end peaks as planning signals—not proof that a particular road is disrupted. Check relevant calendars before publishing dates, and check current forecasts and local advisories before making dispatch decisions.
Before peak sales: prepare stock, packing and handover
- Review your expected order volume and set a daily dispatch cut-off your team can follow.
- Check stock, packing materials and staff capacity before promoting a school-opening or year-end push.
- Create one ready-to-send area so packed orders do not get mixed up with orders still being prepared.
- Decide who checks each order, confirms recipient details, labels the parcel and records the handover.
What should you check on every dispatch day?
- Confirm the order and recipient’s name, phone number and delivery details.
- Pack the item securely, cushion it where needed, seal the parcel and make the address legible.
- Group ready orders and match each parcel to its order record before handover.
- Record which orders have been handed over, then send customers a clear status update.
How do you prepare for rainy-season access?
- Use seasonal forecasts to plan ahead, then check shorter-term forecasts and local advisories on dispatch day.
- Protect parcels from moisture with suitable packaging, secure tape and clear labels. Put an extra address label inside the parcel as a backup.
- Check current access information instead of assuming a familiar seasonal pattern means a particular road is affected.
- If access changes, update affected customers promptly and avoid presenting a one-day disruption as a recurring seasonal fact.
How can you keep customers informed about their orders?
Tell customers when an order is being prepared, when it has been handed over and when there is a change they need to know about. Use the contact details they supplied, keep updates specific to their order and avoid promising a delivery time you have not confirmed.
Make directions useful: include the estate, building, gate or nearby landmark where relevant. A note that says CBD, Gikomba, Eastleigh, Thika or Ruiru is more helpful when paired with precise recipient details.
Easy-to-miss details before you dispatch
- Check school or business calendars again before you publish campaign dates; dates can vary or change.
- Keep return-address details legible and make sure each parcel can be matched to its order record.
- Separate your seasonal preparation from live access issues: plan early, check current conditions and communicate changes.
- If you offer pay on delivery, remember it is a digital payment confirmed before parcel release—not physical cash or cash on delivery.
Make your next dispatch easier to manage
A clear routine helps orders leave in an organised way and gives customers fewer reasons to chase you for updates. Start on Send to view the options and prices that apply to your parcel.
