Can someone else collect your parcel?
Yes, you may be able to arrange for someone else to receive your parcel—but don’t leave it to guesswork. Tell the courier who will stand in and check what they need to show before delivery.
Ready to send? Start with your parcel details to see the options and prices that apply.
Who can receive a parcel for you?
A parcel may be handed to the named recipient or, where accepted by the courier, someone authorised to receive it on their behalf. The person and checks needed can depend on the shipment and the courier’s process, so agree on the stand-in in advance rather than assuming a neighbour or colleague can sign.
What should you check before delivery?
- Tell the courier who you want to receive the parcel and how they are connected to you.
- Ask what the stand-in should have ready. Check whether the parcel reference, their own identification, written authorisation, or recipient verification is required.
- Make sure the stand-in knows where and when to expect the delivery, and how to contact you if anything is unclear.
- Ask them to message you promptly after handover with the parcel’s condition and any delivery confirmation.
What if your neighbour is collecting it?
Before the delivery, tell the courier that your neighbour is your chosen stand-in and ask what they need to present. Share the parcel reference with your neighbour, but have them follow the courier’s instructions for any identification or authorisation checks.
What should you check at handover?
Ask the recipient to inspect the outside of the parcel before confirming receipt. If it looks opened or damaged, or anything appears short, they should point it out straight away and ask for it to be recorded through the courier’s process. Keep the parcel and packaging, then contact the courier using its stated claims channel.
What if the handover is disputed or something is missing?
Contact the courier promptly and explain the facts in writing. Include the delivery date, parcel or job reference, what happened, and any photos or messages that support your account. Keep the correspondence and reference numbers. If the response does not resolve your complaint, you can consider escalating it to the relevant regulator.
How do you get your parcel ready to send?
Choose your recipient, agree on a stand-in if needed, and check what that person must show before the parcel goes out. Start your send to view the options and prices for your parcel.
