Get your Nairobi order moving with a promise you can stand behind
Keep orders moving and buyers informed: before you promise same-day, agree on when the parcel will be ready, when someone can receive it and what happens if the handover is missed. Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks.
Ready to plan your parcel? Start a request to see the delivery options and prices that apply.
What should you have ready before arranging same-day delivery?
Make the handover easier by preparing the parcel and recipient details before you arrange pickup. Whether the order is going to the CBD, Westlands, Kilimani, Upper Hill or Industrial Area, share the actual address and a useful landmark—not just the neighbourhood.
- Recipient’s name and a phone number they can answer.
- Full delivery address, including estate or building and floor, room or unit where relevant.
- A clear landmark or directions that help the recipient and courier find the drop-off point.
- The time someone will be available to receive the parcel, plus whether an alternate recipient is acceptable.
- A packed, labelled parcel and a simple handover list so each order can be checked off.
What should you settle with your buyer first?
- Pickup readiness: When will the order be packed and ready to hand over? Set an internal order cutoff that leaves time to prepare it.
- Recipient availability: What time can someone receive it? Is another named person acceptable if the buyer is unavailable?
- Delivery details: Is the address complete, and can the recipient answer their phone if directions need clarifying?
- The cutoff: Check the applicable option and its cutoff before you tell the buyer what to expect. A general same-day label is not a substitute for the actual conditions.
- Missed handover: Agree how you will update the buyer if the recipient is unavailable or the planned pickup is missed, and share only the next plan you have confirmed.
How to plan a same-day order in Nairobi: 4 practical steps
- Set your own order cutoff. Tell buyers when an order must be placed and ready for dispatch to enter your same-day planning routine.
- Pack and label before arranging pickup. Check that the parcel is secure and its label matches the recipient details you collected.
- Record the handover. Keep a list of parcels and mark each one when it leaves your hands, so you can answer a buyer’s “Where is my order?” with a useful update.
- Close the loop. Tell the buyer when the parcel has been handed over, then update them when delivery is confirmed or when a missed handover changes the plan.
What should you check before you tell a customer “same-day”?
- The parcel will be ready in time for the applicable cutoff.
- The recipient’s phone is reachable and someone can receive the parcel at the agreed time.
- The address and landmark are clear enough to guide the handover.
- You know how you will keep the buyer updated if a pickup or delivery window is missed.
- Your promise matches the details you have actually confirmed.
Common same-day delivery mistakes that leave buyers chasing updates
- Promising same-day before checking the applicable cutoff and getting the order ready.
- Sending an incomplete address or a phone number the recipient cannot answer.
- Assuming the buyer will be available all day without agreeing on a receiving time.
- Staying silent after a missed pickup or unavailable recipient. Contact the buyer promptly and share the next confirmed plan.
Start your Nairobi delivery request
A clear routine helps you dispatch with confidence and keep buyers in the loop. Start your request to view the options and prices that apply to your parcel.
