Choose a collection point the receiver can reach, access and trust—so your parcel is ready for a sensible handover, not a wasted trip. Moveka, Kenya’s largest courier and one of Kenya’s most deeply connected courier networks, helps you start with the options that apply to your parcel.
Ready to plan your parcel? Start on the Send page to see the options and prices that apply.
What should you compare before choosing a collection point?
Match the handover to the receiver’s real schedule, route and needs. Before booking, check the specific site’s opening hours, holiday arrangements, collection deadline and what happens after closing. Confirm the exact entrance or landmark, parcel size limits, transport and parking access, and whether the receiver can comfortably reach and use the collection point.
Parcel lockers: when does self-service collection fit?
A locker may suit a receiver who can get to its exact location and follow its collection instructions. But access hours, parcel limits and collection steps can differ by site. Check when the locker is accessible, how the receiver will be notified, what code or reference they need, and how long the parcel can remain there. Keep access codes private until collection.
Staffed shop or depot: what should you check?
A staffed counter can make a direct handover easier to verify, but don’t assume it is open beyond the host premises’ confirmed hours. Check the collection window, the correct counter or entrance, and what proof the receiver must show. If someone else may collect the parcel, confirm that process before sending.
Reception collection: is it right for your parcel?
Reception may be convenient when the receiver can reach it during its confirmed hours and the person accepting the parcel is clearly identified. Don’t assume an unattended reception or unsecured drop-off offers the same control as a direct handover. For valuable or sensitive contents, prefer a verifiable handover and ask what proof, tracking or safeguards are available.
Which collection point fits your receiver?
- Choose by the receiver’s actual schedule, not a hoped-for arrival time.
- For valuable or sensitive parcels, favour a direct, verifiable handover over unattended storage.
- Check steps, ramps, entrances and how the receiver will operate the collection point; ask about the specific site if accessibility matters.
- Confirm what is needed to collect—such as a tracking reference, notification, access code or identification—and whether another person may collect.
- Tell the receiver to wait for the official ready notification before travelling.
How do you prepare a parcel to avoid a failed collection?
Pack the contents securely, use the receiver’s correct phone number, and provide complete collection-point details, including the entrance or landmark. Share collection instructions with the receiver, but keep any access code private until the handover. Waiting for confirmation that the parcel is ready can help prevent an avoidable trip.
Make your choice with the parcel and receiver in mind. Start on the Send page to view the options and prices that apply to your parcel.
