You made the post. Answered the DMs. Won the order. Now give that sale a send-off worth remembering. For Instagram and WhatsApp sellers in Kenya, Moveka is the place to start your next delivery: enter the real locations, see the applicable options and price, and turn a busy customer chat into a clear dispatch plan.
Your dispatch record should settle the conversation
An order can begin in an Instagram comment, continue in a direct message and end in a WhatsApp chat. Along the way, the customer may change the colour, quantity or recipient.
Before packing, write one final version. Use a notebook, spreadsheet or another record you already manage comfortably. The tool matters less than having an agreed answer you can find.
For example, if the customer switches from one notebook to two, update the order quantity before touching the packaging. Do the same when the person receiving changes. Your record should describe what is happening now.
Reuse this order checklist
For every parcel, record:
- Order reference: A simple identifier you use consistently.
- Final items: Product, variation and quantity.
- Parcel description: What is packed and how many packages there are.
- Readiness: Whether checking and packing are complete.
- Sending location: The actual place the parcel starts.
- Recipient: The receiving person’s name and phone number, kept privately.
- Destination: Area, building or agreed handover point, plus a useful landmark.
- Availability: Who can receive the parcel at that location.
The customer and recipient may be different people. Do not copy the purchaser’s name into every field without asking who will receive the order.
Keep these details with the correct parcel. When several orders look alike, a clear reference in your own records helps you stay deliberate.
Send a message with a clear purpose
Hi [name], I’m preparing order [reference]: [items and quantities]. Please confirm the recipient’s name, phone number and exact receiving location, including the building or agreed handover point and a useful landmark. Who will be available there? Once the order details are confirmed, I’ll prepare the delivery with Moveka and share the arrangement we agree.
Send this yourself through your usual customer conversation. Replace the placeholders and keep the reply with the order. If the answer changes, update your record before proceeding.
Avoid sending a vague “location?” message when you already know which details you need. A complete question gives the customer a useful way to answer.
Give every parcel a dispatch moment
Set aside a short period to compare the physical order with the record. Count the items, confirm the variation and check that the destination belongs to this customer.
For Nairobi deliveries and routes such as Thika, Ruiru or Kitengela, begin with Moveka and enter the actual locations. Review the applicable delivery options and price for that particular order.
Use the selected arrangement when explaining the next step to your customer. Keep your message specific to their parcel, especially if they have asked somebody else to receive it.
You have done the work of earning the order. Finish with a dispatch routine that deserves a place in your business. Make the next parcel a Moveka parcel.
