Get ready for your parcel before the knock: confirm the details, keep your phone close, and make a clear plan for who can receive it if you’re away.
Ready to send a parcel? Start on the Send page to see the options and prices that apply to your parcel.
What is this parcel delivery checklist for?
A few checks before dispatch can help you avoid a missed delivery, a confusing handover, or instructions that were never agreed. Confirm the key details with the sender while there’s still time to correct them.
What should you confirm with the sender?
- Check that the recipient name and delivery address are correct, with no typos.
- Share a working phone number and keep it reachable during the expected delivery period.
- Make the location easier to find with practical details such as the estate, building, floor or unit, and entrance or gate instructions.
- Ask how you’ll receive the tracking or waybill reference, and keep it handy.
What if you’ll be out when the parcel arrives?
Before the parcel is sent, ask the sender or courier which alternatives are available for this shipment. You could ask about arranging delivery to your workplace, changing the delivery date, using a collection point, or naming a neighbour or colleague to receive it.
Can a neighbour or colleague receive your parcel?
- Don’t assume someone else can accept the parcel. Agree on the named recipient and check what permission is needed.
- Tell your chosen person when to expect the delivery and how to reach you if there’s a question.
- Make sure the sender or courier knows about the arrangement before dispatch.
Easy-to-miss checks before delivery
- Keep your phone on and check for delivery messages.
- Recheck that the address and contact number match the intended recipient.
- If someone else is receiving the parcel, confirm the handover plan with them—not just the sender.
Ready to send your parcel?
Make your plan now, then head to the Send page to view the options and prices that apply to your parcel.
