Choose with confidence—and know who has your parcel before it leaves your hands. Ask who is carrying it, who is collecting it and what written record you’ll receive. That simple routine helps you avoid confusion and keep your parcel details straight.
Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. When you’re ready to see the options for your parcel, start on Send.
What should you have ready before booking?
- Your parcel’s contents and a clear description of the package.
- The booking details and parcel information you’ll use to check the handover record.
- The collection person’s name and the courier or booking service’s contact details.
Operator or booking platform: who will carry your parcel?
A service that takes your booking may not be the same company that physically carries your parcel. Before collection, ask for the courier operator’s full name, whether the booking service is the operator or connects you to one, and who will take custody. If the collector or company name doesn’t match what you were told, pause and get a clear explanation through the service’s official contact channel.
How to check a courier before handover
- Ask for the full name of the company responsible for carrying your parcel.
- Clarify whether the service you booked with is that operator or a platform connecting you to another operator.
- Confirm who is collecting the parcel. If a different person or company turns up, verify the change through the contact channel you used to book—not only through an unexpected call or message.
- Ask what handover record you’ll receive, such as a receipt or electronic confirmation, and whether it will identify your parcel and collection.
- Before the collector leaves, check that the parcel details on the record match your booking. Keep the record and any booking reference or shipment ID.
What should you check on the handover record?
- The parcel details match what you booked.
- The record confirms collection or handover.
- You have a receipt, electronic confirmation or reference to keep.
Common courier handover mistakes to avoid
- Handing over a parcel based only on an unexpected call or an unverified message.
- Assuming the booking platform and the parcel-carrying operator are the same company.
- Letting the collector leave before you have a record and have checked the parcel details.
Ready to choose an option for your parcel?
See the options and prices that apply to your parcel on Send, then make your choice with the handover checks in mind.
