Choose the right delivery for your parcel—and avoid a poor fit, a waiting dispute or a muddled handover. Before the rider leaves, agree these essentials.
Want to compare the options that apply to your parcel? Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Start on Send to see your applicable options and prices.
Pick A: When does a boda rider fit?
Pick a boda when the parcel can be carried and secured safely on the bike. Share its dimensions, weight, shape and any handling needs before pickup. Ask plainly whether it fits—and what alternatives are available if it does not. A bulky, heavy or awkward parcel may need a different arrangement; don’t assume it will fit just because it is packaged.
Pack for the item: cushion the contents so they do not shift, use a suitable box or wrapping, and seal it securely. Mark fragile or perishable items clearly when relevant. Put a legible delivery address on the parcel, and consider adding delivery and return details inside in case the outer label is damaged.
Pick B: When should you choose a managed courier?
Pick a managed courier when a delivery record, updates or a clear route for handling problems matter to you. Ask what proof of pickup and delivery is recorded, who you contact if something goes wrong, and what happens if the recipient is unavailable, the address is inaccessible or delivery is refused. Confirm the process rather than assuming every service works the same way.
What should you agree before the rider leaves?
- Pickup and drop-off points: give a clear address and a recognizable landmark. For example, clarify whether a CBD, Westlands or Kilimani location is the pickup or drop-off.
- Recipient: confirm who will receive the parcel and how the rider can contact them.
- Waiting and failed delivery: agree how long the rider will wait and what happens if pickup or delivery cannot be completed. Check any waiting, return or redelivery charges before dispatch.
- Payment: agree the method, amount, who pays and when payment counts as confirmed. Moveka is cashless. For digital payment, rely on the proper confirmation—not a screenshot or a message shown by someone else—and do not release goods before confirmation.
- Handover record: check the parcel is sealed and labelled, raise any visible condition concerns, and ask what proof of pickup or delivery will be recorded.
The next step: compare the options for your parcel
Ready to choose with the parcel details in hand? Start on Send to view the options and prices that apply, then decide before arranging pickup.
