Keep orders moving and protect your customer experience by spotting possible extra charges before you book. As Kenya’s largest courier and one of Kenya’s most deeply connected courier networks, Moveka gives you a clear next step: check the delivery options and prices that apply to your parcel.
What is this delivery-charge checklist for?
A clear quote helps you plan your fulfilment costs, set customer expectations and avoid last-minute back-and-forth. Before you book, ask what the total includes, what could change it and who would be responsible if delivery plans change.
What should you ask about the delivery quote?
- What is the full amount payable, and can I keep the confirmed quote and terms in writing?
- What does the quote include, and what is excluded?
- Could a surcharge apply for waiting, stairs, difficult access or other collection or delivery conditions?
- Could the quote change if the parcel’s weight or dimensions differ from what I provided?
What happens if the recipient is unavailable?
- Ask what happens if nobody is available to receive the parcel or the address needs correcting.
- Check whether another delivery attempt, storage, return to sender, cancellation or an address change can add a charge.
- Ask what triggers any extra charge and who is responsible for it: you, your customer or the recipient.
- Agree how you will tell your customer if the delivery arrangements change.
How can you prevent avoidable delivery surprises?
- Provide accurate parcel weight and dimensions, plus clear collection and delivery details.
- Set a handover routine: make sure the parcel and required details are ready before collection.
- Decide in advance who handles any extra charges and how customers will be kept informed.
- Confirm the accepted payment method before booking. Moveka is cashless; any payment due on delivery is digital and must be confirmed before the parcel is released.
Easy to miss: keep the confirmed quote and terms with your order record. If parcel details or delivery arrangements change, check whether that affects the amount payable.
Ready to check your delivery options?
Start your order on the Send page to see the options and prices that apply to your parcel, then plan your customer handover with confidence.
