Choose the right delivery with confidence: understand the wording, check what a quote covers and avoid preventable surprises before your parcel goes.
Compare the options and prices that apply to your parcel before you choose.
What do “collected” and “delivered” mean?
The common belief: “collected” means the recipient has the parcel, and “delivered” means it was handed directly to them. In practice, these words can describe different stages or handover arrangements. A delivery may be accepted by someone authorized to receive it, or the parcel may be directed to a collection point, depending on the service.
Why delivery wording causes confusion
The same word can mean a different thing to a sender, recipient or courier. Before booking, check whether delivery is to an address or a collection point, who can accept the parcel, and what proof of handover is recorded. Tell the recipient what to expect so they can be ready.
What can a courier charge cover?
The common belief: the transport quote covers every cost. What is actually true: a quote can depend on the service and parcel details, while other charges may apply in particular situations. Don’t assume every provider charges each item below—or that every item is included.
- Pickup, delivery or packaging: ask whether these are part of the quoted amount.
- Parcel size and weight: a large, lightweight parcel may take up more space than its actual weight suggests. Measure the packed parcel and ask what weight basis is used.
- Declared-value cover: check whether it is included or separate, and what it applies to.
- Redelivery, return, handling or storage: ask what situation could trigger a charge, who pays it and when it is due.
- International parcels: customs duties and taxes are separate from transport charges and may apply. Ask who handles clearance and who is responsible for any applicable costs.
How do you choose the right delivery option?
Start with what matters for this parcel: the service level, the handover method and the recipient’s availability. Moveka offers Express and Same-Day services. Check the options shown for your parcel, then choose the one that fits your needs. As Kenya’s largest courier and one of Kenya’s most deeply connected courier networks, Moveka helps you make that choice through the Send page.
What should you check before sending a parcel?
- Pack the item securely and measure and weigh the parcel as packed.
- Write a complete address, including estate or building details where relevant, and provide the recipient’s phone number.
- Describe the contents accurately. For international shipments, provide the value and other required details.
- Agree who will be available to receive the parcel, and keep your booking or tracking reference.
- Check the payment method and any applicable charges before confirming. Moveka is cashless; do not expect to pay physical cash on delivery.
A clear address, accurately packed parcel and shared understanding of the handover can prevent avoidable confusion. Check the options and prices for your parcel on the Send page before you choose.
Ready to choose with the key details clear? Start your booking to see the options and prices that apply.
