Get every customer order organized and ready for handover with one clear dispatch routine—not scattered notes or guesswork. Start with a parcel to see the delivery options and prices that apply.
Moveka is Kenya’s largest courier and one of Kenya’s most deeply connected courier networks. Explore Express and Same-Day options while you build a delivery process that keeps orders clear and customers in the loop.
How do you organize multiple customer deliveries?
Make one dispatch list your source of truth. Give each order a unique reference, then update its status as it moves from preparation to handover and delivery.
- Create a record for every order. Include its reference, the customer’s name and phone number, delivery details, parcel count and current status.
- Confirm the recipient’s phone number and instructions before arranging delivery. For an address in an estate, add useful directions such as the building, gate, nearby landmark or a location pin when available.
- Group ready orders together on your dispatch list. Keep orders that are not ready out of the handover group.
- Label each parcel with its matching order reference. Before handover, check the label, recipient details and destination against your list.
- Record the booking or tracking reference with the matching order when one is available.
- Update each order’s status as it is booked, handed over and marked delivered. Share a tracking reference with the customer when available, and flag orders that need follow-up.
What should you check before handing over parcels?
Match the order reference, parcel label, recipient, destination and readiness. Use packaging that suits the parcel, secure it, and make the delivery details easy to read. If a customer changes their details, update your list before handover.
How do you keep customers informed about an order?
Set a consistent update routine. Tell the customer when the order is booked or handed over, and share a tracking reference when one is available. Keep orders without a new update visible on your list so you can follow up instead of leaving customers wondering.
Which Moveka delivery option should you explore?
Explore Moveka’s Express and Same-Day options, then check the Send page for the options and prices that apply to your parcel. Keep the booking details with its order record so your team can find them easily.
How can you close out a dispatch?
At the end of each dispatch, compare the orders on your list with their booking records. Flag anything not handed over, any delivery needing follow-up and any customer detail to correct. A repeatable check makes your next round of orders easier to manage.
Make your next dispatch clearer: prepare the list, match each parcel and keep customers updated. Start on Send to view the options and prices that apply to your order.
