Choose with confidence by adding up the whole parcel journey—not just the headline fare. As Kenya’s largest courier, Moveka helps you take the next step with the options and prices that apply to your parcel.
What are you comparing?
A low headline fare may not tell you what the recipient’s full trip involves. Compare the parcel charge alongside the travel needed to drop it off, collect it and continue from the collection point. If a detail is unclear, record it as unknown rather than assuming it is included.
- Sender’s trip to the drop-off point.
- Parcel fare and any stated payment conditions.
- Recipient’s trip to the collection point.
- Onward travel from that point to the final destination.
Headline-fare-first: when does it fit?
Start with the fare when you want a quick first comparison. Then check what the fare covers and where the parcel will be handed over. A headline figure alone cannot tell you the recipient’s collection arrangements or extra travel.
Whole-journey comparison: what should you check?
Check whether collection is at a branch, terminal, agent or doorstep. Confirm the exact collection point and what the recipient needs to collect the parcel. Include their trip there and any onward travel in your comparison.
Read the claims terms before handing over your parcel
Look for the provider’s written terms on lost or damaged parcels. Before you send, find out how to report a problem, what evidence to keep, who to contact and whether declared value or insurance changes the process. Keep your receipt or tracking reference, along with relevant proof of the parcel’s contents or value.
- Where can I read the applicable claims terms?
- What should I keep as proof of sending and collection?
- How do I report loss or damage, and who handles the claim?
- What collection requirements should the recipient know?
When you cannot be sure, say so
Mark an unconfirmed collection point, extra journey cost or claims condition as unknown. That gives you a clearer comparison—and helps you avoid treating an assumption as part of the service.
Ready to compare the applicable options and prices for your parcel? Start on the Send page and choose with the full journey in mind.
