Check access before you travel, know who can collect for you, and make a safe plan for your parcel. Use this checklist to ask the right questions before choosing how to receive it.
Ready to compare the options for your parcel? Start on the Send page to see the applicable choices and prices.
What is this parcel collection checklist for?
Collection works best when you can reach the handover point, understand the collection rules and manage the parcel safely. Check these details before you set out or ask someone else to collect.
Check access before you make the trip
- Ask the collection point about the whole route from the entrance to the handover counter. Are there steps, and is there a ramp or lift?
- Check whether doorways and walkways are accessible for your mobility aid, if you use one.
- Ask about parking or drop-off nearby and whether staff can bring the parcel to an accessible handover point.
- Check the location and opening information directly with the provider before travelling.
Can someone collect a parcel on your behalf?
If travelling is difficult, ask the courier whether an authorised person can collect for you. Confirm the exact process first, including what identification, authorisation and parcel details they must bring. Share the collection notification and parcel reference with your chosen collector as instructed.
How can you avoid an unsafe parcel lift?
- Check the parcel’s approximate weight and dimensions in advance, and ask whether assistance or a trolley is available.
- If lifting or carrying feels unsafe, arrange help rather than trying to manage it alone.
- For a lift you can safely manage, check that the parcel is stable, keep it close to your body and avoid twisting.
- Plan how the parcel will travel from the handover point to your vehicle or home—not just how it will be picked up.
Easy-to-miss checks before you set out
- Keep the collection notification and parcel reference handy.
- Confirm access arrangements and collection rules directly with the provider; do not assume they will be the same at every location.
- Make a backup plan in case the access arrangements or collection rules do not work for you.
Choose your next step with confidence
Make your choice around access, collection rules and safe handling—not guesswork. When you’re ready, enter your parcel details on the Send page to see the options and prices that apply.
