Before confirming the order, ask the purchaser to name the intended recipient and agree that this person may see the tracking information. Then describe, in one plain sentence, what the particular link displays and share it only with that recipient. Confirm the order once the buyer and recipient understand who will receive updates and who will act on them; a forwarded link is a coordination choice, not a substitute for agreeing the handover.
For example, if a customer buys a pair of shoes for a relative, confirm the relative’s name and the buyer’s permission to share the link. Explain that the page shows the parcel information visible on that page, and ask the buyer to send it directly to the relative. If either person is unsure who should receive updates, settle that first. This small agreement keeps the order conversation clear without assuming what any tracking page reveals beyond what you can actually see.
Agree who needs the link
A buyer may be paying for an item while someone else receives it. Treat those as two roles to coordinate: the purchaser decides who is authorised to receive the order information, and the recipient needs enough detail to prepare for the handover. Ask the buyer directly: “Are you happy for me to share the tracking link with [recipient] so they can follow this parcel?” If the buyer prefers to forward it themselves, let them do so and confirm that the recipient has received it.
Keep the sharing circle small. A link intended for one recipient need not go into a family group, customer group or public post. If the recipient changes, or the buyer asks you to send the link to a different number, pause and check with the buyer through the contact already used for the order. That is a practical way to make sure a handover change is deliberate rather than a crossed message.
Kenya’s 2023 National E-Commerce Strategy describes social-media commerce between consumers and micro-businesses as significant, while noting that narrower internet access can shape how people participate. That is useful context for keeping instructions direct and easy to pass along: a buyer can forward a short explanation with the link, or tell the recipient the key detail themselves. The strategy is dated context, not evidence about a particular buyer’s access or preferences.[1]
Explain what the tracking information shows
Before sending anything onward, open the tracking information you plan to share and describe only what is visible on that page. For instance, if it displays a parcel status, say that the link lets the recipient view that status. If it also shows a delivery or collection detail, mention that specific detail. Do not promise that it will show a live location, an exact arrival time or a particular update unless the page itself says so.
A short message is enough: “This link shows the parcel updates available on the tracking page. Please use it for this order and let me know if the recipient cannot open it.” That wording sets a useful expectation while leaving room for the page’s actual contents. It also gives the buyer a simple way to explain the link when forwarding it, instead of leaving the recipient to guess why they received it.
If the buyer or recipient cannot use the link easily, agree a fallback before the parcel is on its way: the buyer can relay the visible update, or you can send the recipient a brief message with the agreed handover detail. The 2023/24 national ICT survey covered all 47 counties and more than 25,000 households; among the surveyed population aged three and above, it reported 35.0% individual internet use and 11.3% mobile-phone sharers. Those figures describe access and use, not this customer’s circumstances, so ask what works for the people in this order rather than assuming everyone can open a link on their own device.[2]
Confirm the handover plan, then confirm the order
Tracking is only one part of a successful handover. Before you accept the order as ready to dispatch, make sure the buyer and recipient agree who will receive the parcel and how the recipient will know what to do when it is ready. If the recipient is not the purchaser, repeat the recipient’s name in your order message. If the buyer is sending the tracking link themselves, note that expectation so you do not both send different versions or assume the other person has done it.
Consider a seller making a made-to-order shirt for a customer’s sister. The buyer confirms the size and pays for the item, then asks the seller to share tracking with the sister. The seller checks the link, tells the buyer what it displays, gets agreement to send it directly to the sister and confirms that she is the intended recipient. The buyer and sister then know who will share updates and who will receive the parcel. If the sister’s contact details or role change, the seller checks with the buyer before redirecting the link.
That sequence is short enough for a busy chat: name the recipient, describe the link, agree who sends it, confirm the handover details, and then proceed. For social-media sellers especially, this kind of clear exchange fits a conversation-led sale without turning a simple order into a long form. The 2023 strategy identifies social-media commerce and logistics as part of Kenya’s e-commerce context; the practical choice here is to make the people and handover clear in the conversation you already have.[1]
Moveka is your best practical next move when you are ready to confirm the delivery plan: check the options and price against the parcel you have packed and the locations the buyer selected, then tell them the concrete choice before you finalise who receives the tracking link.
